Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") describes how YUMO LLC ("YUMO", "we", "us") handles cancellations and refunds for paid subscriptions to the YUMO platform (the "Services"). This Policy is incorporated into and forms part of our Terms of Service.

1. Cancellation

You may cancel your subscription at any time, for any reason, directly from your account settings under Billing then Manage subscription. No phone call, support ticket, or retention process is required.

• Monthly plans remain active until the end of the current billing cycle. You will not be charged again.
• Annual plans remain active until the end of the annual term you paid for.
• You retain access to all features of your plan until the cancellation effective date.

2. 14-Day Money-Back Guarantee

New subscribers are covered by a 14-day money-back guarantee. If you are not satisfied with the Services for any reason, request a full refund within 14 days of your first paid charge and we will return 100% of the fees paid, less any third-party transaction fees that are non-refundable to us.

The 14-day guarantee applies to:

• your first paid subscription on a given plan;
• upgrades from one paid tier to another (refund of the price differential pro-rated);
• annual plans purchased for the first time (refunded in full within 14 days of initial charge).

The 14-day guarantee does not apply to:

• renewals of a subscription that has already been active for more than 14 days;
• usage-based overage charges (these are billed in arrears for services already consumed);
• Enterprise plans with a signed Order Form, which are governed by the refund terms in that Order Form.

3. How to Request a Refund

To request a refund under the 14-day guarantee, email billing@yumo.com from the email address associated with your account, including your account ID and a brief reason for the refund. Refunds are processed within 5 to 10 business days to the original payment method. Depending on your card issuer, the credit may take additional days to appear on your statement.

4. Pro-Rated Refunds Outside the Guarantee Window

Outside of the 14-day window, fees are non-refundable except where required by applicable law. We do not provide pro-rated refunds for partial billing periods, downgrades, or unused features on monthly plans. Annual customers who cancel mid-term retain access through the end of their paid term and will not be billed again.

5. Chargebacks

If you believe a charge is in error, please contact billing@yumo.com before initiating a chargeback with your card issuer. We aim to resolve all billing concerns within two business days.

6. Service Credits

In the event of a confirmed breach of our published service-level commitments, eligible customers may receive service credits applied to future invoices, as described in the applicable Service Level Agreement.

7. Contact

Billing and refund inquiries: billing@yumo.com.
YUMO LLC, 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110, United States.